Returns, Refunds and Delivery Policy

Last updated: October 28, 2026.

These rules apply to orders placed on or after the date above. Returns of orders placed before October 28, 2026 follow these rules too, except that their return labels are free (section 5). Earlier versions of this policy are here.

1. The short version

Delivery dates. The delivery date you see for standard and free shipping is an estimate, not a promise.

Guaranteed delivery. Some shipping options are guaranteed. If we miss a guaranteed delivery date or window, we refund the shipping fee you paid for that shipment. We do not refund your items, and your order still comes to you.

When something is wrong. If an item is missing, damaged, or not what you ordered, or your package never arrives, tell us and we send a replacement. If the item is out of stock and cannot be replaced, or the replacement also arrives damaged or wrong or does not arrive, we refund it to your original payment method. If the carrier never received your package, we refund your order in full, or send it again if you ask. For a missing, damaged or wrong item, we do not offer a choice between a replacement, a refund and store credit. Damaged blank items on eligible US orders work differently: see section 4.

Returns. You can return blank items (undecorated apparel and accessories we have not printed for you) for any reason within 100 days of purchase, with a few exceptions listed in section 5. Most returns are started from your free Jiffy account. Your first return each calendar year is free. After that, each return label costs what the carrier charges. We show you that price before you agree to it and take it off your refund. Some orders follow different return rules, set out in section 5. Transfers (the printed sheets you heat-press onto a garment), stickers, spangles and custom-printed items are made to order and cannot be returned.

Store credit. Store credit we issue to resolve an order problem or a return never expires.

2. Delivery dates and what we promise

The delivery date we show you on a product page, in your cart, at checkout and in your order confirmation is an estimate. It is based on our production and handling time and the carrier’s transit time to your address. It is our honest best read of when your order will arrive. On standard and free shipping it is not a promise of a specific day. If you are ordering for a deadline, please allow extra time, or choose a guaranteed delivery option where one is offered.

Late delivery on shipping that is not guaranteed. Standard shipping, free shipping and any other option not sold as guaranteed do not come with a guaranteed delivery date. If such an order arrives later than the estimated date, we do not refund, discount, credit or replace the order, whether the delay came from the carrier or from us. On free shipping there is no shipping fee to refund. This does not limit any right you have under applicable law if we cannot ship your order on time.

Guaranteed delivery options. Some shipping options are sold as guaranteed: for example Guaranteed Overnight on transfers, which commits to delivery one business day after the day your order ships, on the date shown at checkout, or a same-day delivery window where we offer one for your address (checkout shows it if it is available to you). For shipping, guaranteed means one thing at Jiffy: we commit to a delivery date or window, and if your package is not delivered by it, we refund the shipping fee you paid for that shipment. The refund goes to your original payment method; your bank decides how long it takes to appear. That fee refund is the remedy for a missed guaranteed delivery. Your items are not refunded, your order is not cancelled, and it continues on its way to you at no additional shipping cost. If the package then never arrives, or arrives damaged, sections 3 and 4 still apply on top of the fee refund. When we know we will miss a guaranteed delivery, we aim to email you to say so, confirm the refund, and give you the new estimated date as soon as the carrier confirms it. None of this limits any right you have under applicable law if we cannot ship your order on time.

When a guarantee applies. The guarantee applies to the delivery date shown at checkout, and only where the shipping address was complete and correct as entered at checkout and the order was not changed after the cutoff for that date. The guarantee is met when the carrier delivers, or attempts delivery, at your address by the date or window we committed to. A package that is refused, misdelivered by a carrier, held at your request, or returned as undeliverable is not a missed guarantee.

What a late delivery does not cover. Our responsibility for a late delivery is limited to the shipping fee you paid for that shipment. What we do not cover is set out in section 8. This does not limit any right you have under applicable law if we cannot ship your order on time.

3. If your package is late or never arrives

A late package is not a claim. Check the tracking on your order page first. Carriers sometimes scan a package as delivered a little early, and packages turn up at a side door, a mailroom or a neighbor's house. We see the same tracking you do, so you do not need to file anything for a package that is simply running late.

When a late package becomes a lost package. If the carrier's tracking shows no change for three business days after the estimated delivery date, the carrier declares the package lost, or the carrier's record shows delivery to an address other than yours, and the carrier has no record of delivering it to your address, we treat the package as lost. Tell us through Contact Us and we send a replacement of everything that was in the package; if the items are out of stock and cannot be replaced, or the replacement also does not arrive, we refund them to your original payment method. You do not need a photo, because the tracking already tells us what happened. If the tracking never shows the carrier receiving your package, it never shipped: we refund your order in full to your original payment method, or send it again if you ask us to. If some of your items arrived and others did not, that is a missing item, not a lost package, and section 4 applies.

Tracking says delivered, but you do not have it. Give it three business days after the delivery scan and look around first. If it still has not turned up, tell us through Contact Us. If the carrier's record shows the package was delivered to your address, including a delivery photo where the carrier takes one, we will show you that record. A delivery confirmed to your address is complete on our side, and we are not responsible for a package that is taken, moved, or damaged after the carrier has recorded delivery to your address.

A package the carrier could not deliver. If a package is returned to us as undeliverable, we'll contact you. You can have it reshipped or receive a refund. If the return was due to an address error or a refused or unclaimed package, we'll deduct the original and return shipping costs. Otherwise we'll refund in full.

Carrier exceptions. If the carrier reports a weather delay, damage, or a package held at a facility, a person reviews your order and we aim to come back to you within 48 hours with what we are doing.

4. If something is wrong with what arrived

Check your order when it arrives, and report a problem within 72 hours of delivery through Contact Us, with your order number. For damaged blank items on eligible US orders, you have 21 days from delivery (see below). Reports made later than that may not be approved. The 72 hours applies to problems with what arrived; a package you cannot find after a delivery scan can be reported from three business days after the scan (section 3), and a package that never arrived has no reporting deadline (section 3).

What you can report, and what we need from you.

• An item is missing from a delivered package. Your package arrived but something that should have been inside is not there. No photo is needed.
• An item is damaged, faulty, or not printed as approved. Photos are required. They must show every item you are claiming.
• The package itself arrived damaged. Photos of the items and of the outer packaging are required, because the damage usually shows on the packaging. For damaged blank items on eligible US orders, packaging photos are optional (see below).
• The wrong item arrived. A photo of what you received is required.

About photos. Take them in good light, with one shot that shows the whole item and one that shows the problem up close, and make sure every item you are claiming is visible somewhere in the set. You can upload up to ten photos for each item you are claiming, and video is welcome. If we cannot see the problem in your photos, we will ask you for more before we decide. For damaged blank items on eligible US orders, we need a photo of each damaged item; a video does not replace it.

What we do. Except for damaged blank items on eligible US orders (below), every approved claim is resolved with a replacement, shipped right away by the same shipping service your order used; we do not offer a refund or store credit instead. If the item is out of stock and cannot be replaced, or the replacement also arrives damaged or wrong or does not arrive, we refund it to your original payment method. We check stock at the moment you submit the claim, so on most blank-item claims you get the answer on the spot: a replacement is on the way, or the item is out of stock and your refund has been issued. Transfers are remade rather than refunded, unless the remake also arrives damaged or wrong or does not arrive; a custom-printed garment is reprinted, and if the garment itself is out of stock we refund it. Where a person needs to look at your claim, which is always the case for a damaged or missing transfer or custom-printed item, we aim to reply within 48 hours. Damaged blank items on eligible US orders follow the next paragraph instead of this one.

Damaged blank items on eligible US orders. If blank items from an eligible US order arrive damaged, report them within 21 days of delivery, with at least one photo of each damaged item. Photos of the packaging are optional. The claim form shows these options when your order is eligible. You choose a free replacement or a refund to your original payment method. If the replacement is out of stock, you can choose a refund to your original payment method, or store credit if the order is in your Jiffy account. You do not need to send the damaged items back. Some claims are reviewed by a person before we send your replacement or refund.

Sending items back. Sometimes we need a damaged or wrong item back. When we do, we email you a prepaid return label, and your replacement ships first. You do not wait for us to receive the original. We never ask for damaged blank items back on eligible US orders.

Custom-printed items and transfers. We print the file you approve. Image quality, background removal, upscaling and print size are settled before you buy, in the preview you approve, and a print that matches your approved file is not a defect. Screens and printers do not make color the same way: colors convert for printing and will shift, we do not offer spot-color or Pantone matching, and if you need an exact shade, order a color test print first. A replacement that arrives after the date you needed it for does not earn anything extra.

Fair use. Claims are checked automatically against the claim history on your account. A claim that falls outside normal patterns is reviewed by a person before it is approved. We may decline a claim we cannot verify, and we may suspend or close an account that repeatedly violates our Terms of Use. We do not publish the exact limits.

5. Returns: blank items only

A return is when you change your mind, ordered the wrong size, or simply do not want the item. A claim is when we got something wrong (section 4).

What can be returned. Most blank items can be returned for any reason within 100 days of the purchase date; the exceptions are listed below. You can return all of an order or part of it; a return can include only items bought in that order, up to the quantity you bought. Transfers, gang sheets (large sheets of transfer artwork), stickers, spangles and custom-printed apparel are made for your order after you place it, cannot be restocked or resold, and cannot be returned. If one of those arrives damaged or wrong, that is a claim.

How to return. Most returns are started from your free Jiffy account. Sign in, or create an account with the email address on your order. Then start the return from the Returns section of your account, the Return Items link in your shipping or delivery email, or our Contact Us page. If you checked out as a guest, we ask you to link the order to your account first. Our support team can walk you through it, but the return itself is started from your account.

Choose the items, the reason and where your refund goes. Each return is for items from one order: to send back items from two orders, start two returns. Add every item before you confirm a label, because items added after that need a new return. When a package is ready, enter your box size to get its label price. Many packages are ready within minutes. Some need the supplier's approval first, which can take a few business days. The return page in your account shows when each package is ready. A price is good for 30 minutes. Download each package's label, put only the items listed for that package in its box, and hand it to the carrier. A return that needs more than one package still counts as one return.

Use only the label we give you for each package. We refund a package only after the carrier scans that label, so a box sent any other way is not refunded. Each label is good for 180 days from the day we issue it. After that it expires and that package's return is cancelled.

The return shipping fee. Your first return each calendar year is free: we pay for all of its labels. The year runs from January 1 to December 31, Eastern Time. A return counts toward the year in which you confirm its first label. The free return belongs to your Jiffy account, not to an order. A return of an order placed before October 28, 2026 is free too: we pay for all of its labels, and it does not use your free return. Returns of the orders described under "Orders that use our earlier return process" below do not use it either.

For any later return in the same year, each package's label costs what the carrier charges. We show you that price before you confirm, and we buy the label only after you agree to it. We take it off that package's refund, or off your store credit if that is where your refund goes. It is never more than that package's refund, and you are never billed for it. If a label would cost more than the package's refund, we pause that package, and our support team reviews it before any label is bought.

Condition. Items must come back in like-new condition: never worn, never washed, and not decorated or altered. We cannot accept returns of underwear, face covers, or anything the product page marks Final Sale. Socks can be returned only if the packaging has not been opened. We do not charge a restocking fee. Shipping fees you paid on the original order are not refunded.

Your refund. We refund each package once the carrier first scans it, usually when you hand it to the carrier, not when it reaches us. The refund goes to your original payment method, or to store credit if you chose store credit when you started the return. Your bank decides how long a refund takes to appear. Store credit is ready to use as soon as we issue it. The items must still come back to us in the condition described above.

Fair use. If a returned box arrives empty, holds different items, or the items are not like-new, we may refuse future returns from your account, as our Terms of Use allow.

Orders that use our earlier return process. Some orders cannot be returned from your account yet, for example some orders that shipped in more than one carton or that include printed items. For these, request your return on our Contact Us page, and we email you a return authorization (RA) and a label. The first return on each of these orders is free. Each later return on the same order has a flat return shipping fee. It is shown before you submit the request and taken off your refund, up to the amount of that refund, and you are never billed for it. We refund each RA once the carrier first scans its box. When the items under one RA are worth $100 or more, we refund once they are received. These returns do not use your free return for the year.

Exchanges. We do not do direct exchanges. Place a new order for what you want, then return what you do not want using the steps above.

6. Refunds and store credit

Where a refund goes. A refund goes back to the payment method you used to pay. If you paid with store credit, it goes back as store credit. If you checked out as a guest, a refund goes to the payment method you used, and you do not need an account to receive it. To start a return from your account (section 5), you need a free Jiffy account.

When it appears. We issue your refund as soon as it is approved. How long it then takes to appear is up to your bank, so we do not quote a number of days.

Store credit. Store credit we issue to resolve an order problem or a return never expires and can be used on a Jiffy order of any size. If you paid with credit that can be used only on certain products, that part of your refund comes back as credit for the same products. It belongs to your account, cannot be transferred to someone else, and cannot be exchanged for cash except where the law requires it. If you also hold a promotional or rewards credit, its own terms apply and it may have an end date; your account shows which is which.

Cancelled and unshipped orders. If an order is cancelled before it ships, by you or by us, or an item cannot be shipped, we refund it to your original payment method.

7. Changing or cancelling an order

We ship fast, so an order moves toward a warehouse or printer as soon as it is placed. You can ask to cancel an order through Contact Us within 30 minutes of placing it, and you may be able to change the shipping address yourself from your order page in that time, unless the order is already being processed, in which case the page tells you. After 30 minutes an order cannot be cancelled or changed. Transfers go into production as soon as they are ordered and cannot be cancelled, and same-day delivery orders cannot be cancelled once placed. Once an order has shipped we cannot recall it; blank items can be returned under section 5 instead. None of this limits any right you have under applicable law to cancel if we cannot ship your order on time.

8. What this policy does not cover

We will be direct about the edges, because a promise with hidden edges is not a promise.

• What a late or lost order cost you. Our responsibility is limited to the order you placed and the shipping you paid us for. We are not able to cover a missed event, a job you had to redo, lost business, labor or press time, or blank garments bought elsewhere.
• Delays after your order leaves us. We are not responsible for delays caused by the carrier, by weather, by a natural disaster, or by a carrier holiday or service disruption. On a guaranteed delivery option, our responsibility for a miss is the shipping fee you paid for that shipment.
• Artwork you approved. We do not proof or correct artwork you supply, and we are not responsible for errors in a file you approved.

Cap on our total liability. To the fullest extent allowed by applicable law, our total liability to you for any claim arising out of or relating to an order will not exceed the amount you paid us for the specific product or service that gave rise to the claim. Where your claim is that an order arrived later than the estimated date, or later than a guaranteed date or window, our liability is limited to the shipping fee you paid for that shipment, and where we did not charge you a shipping fee for that shipment, no shipping remedy is owed. This does not limit the replacement, or the refund where a replacement is not available, that we provide for a package lost with no record of delivery to the address on your order or for a missing, damaged, or wrong item, the full refund of an order that never shipped, or any refund the law requires when we cannot ship an order on time. We are not responsible for costs beyond the products and services you bought from us, including lost profit, a missed event or deadline, a job or contract you could not complete, labor or press time, blank garments bought from someone else, and any other indirect or consequential loss.

9. Get help

• Report a problem with an order: Contact Us, with your order number ready.
• Start a return: from your Jiffy account, or through Contact Us.
• Shipping rates and where we ship from: Shipping.

If you think we have applied a rule wrongly to your order, tell us and a person will look again. If you believe there is an issue with your order, please contact us first so we can resolve it quickly before contacting your bank.