Returns, Refunds and Delivery Policy

This version of our Returns, Refunds and Delivery Policy was last updated on September 30, 2026. It was replaced on October 28, 2026. The current version is at jiffy.com/returns.

Last updated: September 30, 2026.

These rules apply to orders placed on or after the date above. Orders placed before it follow the policies that applied when they were placed; you can read them here.

1. The short version

Delivery dates. The delivery date you see for standard and free shipping is an estimate, not a promise.

Guaranteed delivery. Some shipping options are guaranteed. If we miss a guaranteed delivery date or window, we refund the shipping fee you paid for that shipment. We do not refund your items, and your order still comes to you.

When something is wrong. If an item is missing, damaged, or not what you ordered, or your package never arrives, tell us and we send a replacement. If the item is out of stock and cannot be replaced, or the replacement also arrives damaged or wrong or does not arrive, we refund it to your original payment method. If the carrier never received your package, we refund your order in full, or send it again if you ask. For a missing, damaged or wrong item, we do not offer a choice between a replacement, a refund and store credit.

Returns. Blank items (undecorated apparel and accessories we have not printed for you) can be returned for any reason within 100 days of purchase, with a few exceptions listed in section 5. Your first return with Jiffy is free; each one after that costs $15. Transfers (the printed sheets you heat-press onto a garment), stickers, spangles and custom-printed items are made to order and cannot be returned.

Store credit. Store credit we issue to resolve an order problem or a return never expires.

2. Delivery dates and what we promise

The delivery date we show you on a product page, in your cart, at checkout and in your order confirmation is an estimate. It is based on our production and handling time and the carrier’s transit time to your address. It is our honest best read of when your order will arrive. On standard and free shipping it is not a promise of a specific day. If you are ordering for a deadline, please allow extra time, or choose a guaranteed delivery option where one is offered.

Late delivery on shipping that is not guaranteed. Standard shipping, free shipping and any other option not sold as guaranteed do not come with a guaranteed delivery date. If such an order arrives later than the estimated date, we do not refund, discount, credit or replace the order, whether the delay came from the carrier or from us. On free shipping there is no shipping fee to refund. This does not limit any right you have under applicable law if we cannot ship your order on time.

Guaranteed delivery options. Some shipping options are sold as guaranteed: for example Guaranteed Overnight on transfers, which commits to delivery one business day after the day your order ships, on the date shown at checkout, or a same-day delivery window where we offer one for your address (checkout shows it if it is available to you). For shipping, guaranteed means one thing at Jiffy: we commit to a delivery date or window, and if your package is not delivered by it, we refund the shipping fee you paid for that shipment. The refund goes to your original payment method; your bank decides how long it takes to appear. That fee refund is the remedy for a missed guaranteed delivery. Your items are not refunded, your order is not cancelled, and it continues on its way to you at no additional shipping cost. If the package then never arrives, or arrives damaged, sections 3 and 4 still apply on top of the fee refund. When we know we will miss a guaranteed delivery, we aim to email you to say so, confirm the refund, and give you the new estimated date as soon as the carrier confirms it. None of this limits any right you have under applicable law if we cannot ship your order on time.

When a guarantee applies. The guarantee applies to the delivery date shown at checkout, and only where the shipping address was complete and correct as entered at checkout and the order was not changed after the cutoff for that date. The guarantee is met when the carrier delivers, or attempts delivery, at your address by the date or window we committed to. A package that is refused, misdelivered by a carrier, held at your request, or returned as undeliverable is not a missed guarantee.

What a late delivery does not cover. Our responsibility for a late delivery is limited to the shipping fee you paid for that shipment. What we do not cover is set out in section 8. This does not limit any right you have under applicable law if we cannot ship your order on time.

3. If your package is late or never arrives

A late package is not a claim. Check the tracking on your order page first. Carriers sometimes scan a package as delivered a little early, and packages turn up at a side door, a mailroom or a neighbor's house. We see the same tracking you do, so you do not need to file anything for a package that is simply running late.

When a late package becomes a lost package. If the carrier's tracking shows no change for three business days after the estimated delivery date, the carrier declares the package lost, or the carrier's record shows delivery to an address other than yours, and the carrier has no record of delivering it to your address, we treat the package as lost. Tell us through Contact Us and we send a replacement of everything that was in the package; if the items are out of stock and cannot be replaced, or the replacement also does not arrive, we refund them to your original payment method. You do not need a photo, because the tracking already tells us what happened. If the tracking never shows the carrier receiving your package, it never shipped: we refund your order in full to your original payment method, or send it again if you ask us to. If some of your items arrived and others did not, that is a missing item, not a lost package, and section 4 applies.

Tracking says delivered, but you do not have it. Give it three business days after the delivery scan and look around first. If it still has not turned up, tell us through Contact Us. If the carrier's record shows the package was delivered to your address, including a delivery photo where the carrier takes one, we will show you that record. A delivery confirmed to your address is complete on our side, and we are not responsible for a package that is taken, moved, or damaged after the carrier has recorded delivery to your address.

A package the carrier could not deliver. If a package is returned to us as undeliverable, we'll contact you. You can have it reshipped or receive a refund. If the return was due to an address error or a refused or unclaimed package, we'll deduct the original and return shipping costs. Otherwise we'll refund in full.

Carrier exceptions. If the carrier reports a weather delay, damage, or a package held at a facility, a person reviews your order and we aim to come back to you within 48 hours with what we are doing.

4. If something is wrong with what arrived

Check your order when it arrives, and report a problem within 72 hours of delivery through Contact Us, with your order number. Reports made later than that may not be approved. The 72 hours applies to problems with what arrived; a package you cannot find after a delivery scan can be reported from three business days after the scan (section 3), and a package that never arrived has no reporting deadline (section 3).

What you can report, and what we need from you.

• An item is missing from a delivered package. Your package arrived but something that should have been inside is not there. No photo is needed.
• An item is damaged, faulty, or not printed as approved. Photos are required. They must show every item you are claiming.
• The package itself arrived damaged. Photos of the items and of the outer packaging are required, because the damage usually shows on the packaging.
• The wrong item arrived. A photo of what you received is required.

About photos. Take them in good light, with one shot that shows the whole item and one that shows the problem up close, and make sure every item you are claiming is visible somewhere in the set. You can upload up to ten photos for each item you are claiming, and video is welcome. If we cannot see the problem in your photos, we will ask you for more before we decide.

What we do. Every approved claim is resolved with a replacement, shipped right away by the same shipping service your order used; we do not offer a refund or store credit instead. If the item is out of stock and cannot be replaced, or the replacement also arrives damaged or wrong or does not arrive, we refund it to your original payment method. We check stock at the moment you submit the claim, so on most blank-item claims you get the answer on the spot: a replacement is on the way, or the item is out of stock and your refund has been issued. Transfers are remade rather than refunded, unless the remake also arrives damaged or wrong or does not arrive; a custom-printed garment is reprinted, and if the garment itself is out of stock we refund it. Where a person needs to look at your claim, which is always the case for a damaged or missing transfer or custom-printed item, we aim to reply within 48 hours.

Sending items back. Sometimes we need a damaged or wrong item back. When we do, we email you a prepaid return label, and your replacement ships first. You do not wait for us to receive the original.

Custom-printed items and transfers. We print the file you approve. Image quality, background removal, upscaling and print size are settled before you buy, in the preview you approve, and a print that matches your approved file is not a defect. Screens and printers do not make color the same way: colors convert for printing and will shift, we do not offer spot-color or Pantone matching, and if you need an exact shade, order a color test print first. A replacement that arrives after the date you needed it for does not earn anything extra.

Fair use. Claims are checked automatically against the claim history on your account. A claim that falls outside normal patterns is reviewed by a person before it is approved. We may decline a claim we cannot verify, and we may suspend or close an account that repeatedly violates our Terms of Use. We do not publish the exact limits.

5. Returns: blank items only

A return is when you change your mind, ordered the wrong size, or simply do not want the item. A claim is when we got something wrong (section 4).

What can be returned. Most blank items can be returned for any reason within 100 days of the purchase date; the exceptions are listed below. You can return all of an order or part of it; a return can include only items bought in that order, up to the quantity you bought. Transfers, gang sheets (large sheets of transfer artwork), stickers, spangles and custom-printed apparel are made for your order after you place it, cannot be restocked or resold, and cannot be returned. If one of those arrives damaged or wrong, that is a claim.

How to return. Start your return on our Contact Us page. Ask for a Return Authorization, which we call an RA, for the whole order or part of it. We email you your RA number and a return label as a PDF. Print the label, tape it to the box, and drop the box at the carrier's nearest location. We cannot process a return without an RA. If a return has to go back to more than one location, we send you more than one RA and more than one label; please use each label for its own items rather than combining everything in one box. A return that needs more than one label still counts as one return.

The return shipping fee. Your first return with Jiffy is free; returns of orders placed under our earlier policy do not count. Each additional return costs $15 for shipping and handling, which we deduct from your refund, or from your store credit if that is where the refund goes, up to the amount of that refund; you are never billed for it. You agree to that deduction when you request the additional return.

Condition. Items must come back in like-new condition: never worn, never washed, and not decorated or altered. We cannot accept returns of underwear, face covers, or anything the product page marks Final Sale. Socks can be returned only if the packaging has not been opened. We do not charge a restocking fee. Shipping fees you paid on the original order are not refunded.

Your refund. When we receive and inspect your return, we refund it to your original payment method, or to store credit if you chose store credit when you requested the return. Your refund goes back to the payment method you used; your bank decides how long it takes to appear. Store credit is available to use as soon as it is issued.

Exchanges. We do not do direct exchanges. Place a new order for what you want, then return what you do not want using the steps above.

6. Refunds and store credit

Where a refund goes. A refund goes back to the payment method you used to pay. If you paid with store credit, it goes back as store credit. If you checked out as a guest, the refund goes to the payment method you used; you do not need to create an account to receive it.

When it appears. We issue your refund as soon as it is approved. How long it then takes to appear is up to your bank, so we do not quote a number of days.

Store credit. Store credit we issue to resolve an order problem or a return never expires and can be used on a Jiffy order of any size. If you paid with credit that can be used only on certain products, that part of your refund comes back as credit for the same products. It belongs to your account, cannot be transferred to someone else, and cannot be exchanged for cash except where the law requires it. If you also hold a promotional or rewards credit, its own terms apply and it may have an end date; your account shows which is which.

Cancelled and unshipped orders. If an order is cancelled before it ships, by you or by us, or an item cannot be shipped, we refund it to your original payment method.

7. Changing or cancelling an order

We ship fast, so an order moves toward a warehouse or printer as soon as it is placed. You can ask to cancel an order through Contact Us within 30 minutes of placing it, and you may be able to change the shipping address yourself from your order page in that time, unless the order is already being processed, in which case the page tells you. After 30 minutes an order cannot be cancelled or changed. Transfers go into production as soon as they are ordered and cannot be cancelled, and same-day delivery orders cannot be cancelled once placed. Once an order has shipped we cannot recall it; blank items can be returned under section 5 instead. None of this limits any right you have under applicable law to cancel if we cannot ship your order on time.

8. What this policy does not cover

We will be direct about the edges, because a promise with hidden edges is not a promise.

• What a late or lost order cost you. Our responsibility is limited to the order you placed and the shipping you paid us for. We are not able to cover a missed event, a job you had to redo, lost business, labor or press time, or blank garments bought elsewhere.
• Delays after your order leaves us. We are not responsible for delays caused by the carrier, by weather, by a natural disaster, or by a carrier holiday or service disruption. On a guaranteed delivery option, our responsibility for a miss is the shipping fee you paid for that shipment.
• Artwork you approved. We do not proof or correct artwork you supply, and we are not responsible for errors in a file you approved.

Cap on our total liability. To the fullest extent allowed by applicable law, our total liability to you for any claim arising out of or relating to an order will not exceed the amount you paid us for the specific product or service that gave rise to the claim. Where your claim is that an order arrived later than the estimated date, or later than a guaranteed date or window, our liability is limited to the shipping fee you paid for that shipment, and where we did not charge you a shipping fee for that shipment, no shipping remedy is owed. This does not limit the replacement, or the refund where a replacement is not available, that we provide for a package lost with no record of delivery to the address on your order or for a missing, damaged, or wrong item, the full refund of an order that never shipped, or any refund the law requires when we cannot ship an order on time. We are not responsible for costs beyond the products and services you bought from us, including lost profit, a missed event or deadline, a job or contract you could not complete, labor or press time, blank garments bought from someone else, and any other indirect or consequential loss.

9. Get help

• Report a problem with an order: Contact Us, with your order number ready.
• Start a return: Contact Us.
• Shipping rates and where we ship from: Shipping.

If you think we have applied a rule wrongly to your order, tell us and a person will look again. If you believe there is an issue with your order, please contact us first so we can resolve it quickly before contacting your bank.