Jiffy.com Help

items have our best stock. Delivery dates depend on your destination, stock and cutoff. Confirm your dates at checkout.

Your JIFFY 1^st items may ship from more than one warehouse. Each package follows its own delivery schedule.

Shopping for JIFFY 1^st items makes it convenient and easy to find great products in stock. Availability can vary by color and size, so follow the JIFFY 1^st badges on the product page to find your best options.

If you see the products you usually buy are not JIFFY 1^st, consider trying a JIFFY 1^st alternative instead. We’re sure you’ll love them!

Look for JIFFY 1^st items, and add only JIFFY 1^st products to your cart to get the full benefits.

Click Here to learn more about the benefits of JIFFY 1st products.

Please refer to our Shipping section for more information about shipping.

Please refer to our Returns section for our return and exchange policies.

Check your order when it arrives, and report a problem within 72 hours of delivery through Contact Us, with your order number. For damaged blank items on eligible US orders, you have 21 days from delivery (see below). Reports made later than that may not be approved. The 72 hours applies to problems with what arrived; a package you cannot find after a delivery scan can be reported from three business days after the scan (section 3), and a package that never arrived has no reporting deadline (section 3).

What we do. Except for damaged blank items on eligible US orders (below), every approved claim is resolved with a replacement, shipped right away by the same shipping service your order used; we do not offer a refund or store credit instead. If the item is out of stock and cannot be replaced, or the replacement also arrives damaged or wrong or does not arrive, we refund it to your original payment method. We check stock at the moment you submit the claim, so on most blank-item claims you get the answer on the spot: a replacement is on the way, or the item is out of stock and your refund has been issued. Transfers are remade rather than refunded, unless the remake also arrives damaged or wrong or does not arrive; a custom-printed garment is reprinted, and if the garment itself is out of stock we refund it. Where a person needs to look at your claim, which is always the case for a damaged or missing transfer or custom-printed item, we aim to reply within 48 hours. Damaged blank items on eligible US orders follow the next paragraph instead of this one.

Damaged blank items on eligible US orders. If blank items from an eligible US order arrive damaged, report them within 21 days of delivery, with at least one photo of each damaged item. Photos of the packaging are optional. The claim form shows these options when your order is eligible. You choose a free replacement or a refund to your original payment method. If the replacement is out of stock, you can choose a refund to your original payment method, or store credit if the order is in your Jiffy account. You do not need to send the damaged items back. Some claims are reviewed by a person before we send your replacement or refund.

See section 4 of our Returns, Refunds and Delivery Policy.

Please submit a request to our Orders Department.

We ship fast, so an order moves toward a warehouse or printer as soon as it is placed. You can ask to cancel an order through Contact Us within 30 minutes of placing it, and you may be able to change the shipping address yourself from your order page in that time, unless the order is already being processed, in which case the page tells you. After 30 minutes an order cannot be cancelled or changed. Transfers go into production as soon as they are ordered and cannot be cancelled, and same-day delivery orders cannot be cancelled once placed. Once an order has shipped we cannot recall it; blank items can be returned under section 5 instead. None of this limits any right you have under applicable law to cancel if we cannot ship your order on time.

A package the carrier could not deliver. If a package is returned to us as undeliverable, we'll contact you. You can have it reshipped or receive a refund. If the return was due to an address error or a refused or unclaimed package, we'll deduct the original and return shipping costs. Otherwise we'll refund in full.

Delivery dates. The delivery date you see for standard and free shipping is an estimate, not a promise.

Guaranteed delivery. Some shipping options are guaranteed. If we miss a guaranteed delivery date or window, we refund the shipping fee you paid for that shipment. We do not refund your items, and your order still comes to you.

When something is wrong. If an item is missing, damaged, or not what you ordered, or your package never arrives, tell us and we send a replacement. If the item is out of stock and cannot be replaced, or the replacement also arrives damaged or wrong or does not arrive, we refund it to your original payment method. If the carrier never received your package, we refund your order in full, or send it again if you ask. For a missing, damaged or wrong item, we do not offer a choice between a replacement, a refund and store credit. Damaged blank items on eligible US orders work differently: see section 4.

We are a seller of third party products. Third party trademarks are shown to identify the source of the third party products, and are the property of the third parties. We may not be an authorized dealer of the third party manufacturers.

All reviews are submitted directly from customers regarding a past purchase. We encourage customers to give genuine and unbiased feedback. Reviews are never edited and are posted exactly as provided by the consumer. All reviews are screened and may be removed if the review…

• Is deemed libelous, harassing, abusive, obscene, vulgar, or sexually explicit
• Is inappropriate with respect to race, gender, sexuality, ethnicity or other intrinsic characteristic
• Is unrelated to the product
• Contains confidential or private information

If future order consideration is provided, it is done so automatically and not influenced by the review content.